RECORTEC equipment is warranted during a period of one year from date of shipment to original purchaser to be free from defects in material and workmanship. Certain components may have longer warranties provided by their manufacturer; these warranties are extended to the buyer to the extent that they apply. The liability of the Seller under this warranty is limited to replacing or repairing by Recortec any equipment or component thereof which is returned by Buyer, at his expense, during such period and which has not been subjected to misuse, neglect, improper installation, repair, alteration, or accident. RECORTEC shall have the right to final determination as to the existence and cause of a defect. In no event shall RECORTEC be liable for incidental or consequential damages.

For product refund/credit, items must be returned within 30 days of invoice date in resellable, as new, condition including manuals, software, cables, and accessories as shipped in original order. All returns are subject to a restocking fee of 15% plus charges for damaged or missing parts. Freight charges will not be refunded/credited. Special and custom ordered products
(including CPUs and memory) are not returnable.

Products are not returnable for refund/credit after 30 days from date of invoice.

A Return Material Authorization (RMA) number must accompany all returns for repair or refund/credit. Please contact our customer service department at (408) 928-1486 to obtain an RMA Request Form. You can also download the RMA Form in PDF format. All products must be returned freight prepaid. Any products received without an RMA number or freight collect will be refused.